This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject”) who is not already in the public domain.
The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR), which is EU-wide and far more extensive, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.
TLG Gutters is pleased to provide the following GDPR information:
TLG Gutters is a UK based Gutter Removal Company
TLG Gutters uses the information collected from you to provide services and marketing information that TLG Gutters believes may be of interest to you and your business. In having made your initial contact with TLG Gutters, you consent to TLG Gutters maintaining a marketing dialogue with you until either you opt out (which you can do at any stage) or we decide to discontinue promoting our services. TLG Gutters also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, TLG Gutters will be acting on the instruction of its client and will aim to ensure that the client is fully GDPR compliant.
Some personal data may be collected about you from forms and surveys that you complete; from records of our correspondence and phone calls; and from details of your visits to our website, including but not limited to personally identifying information such as Internet Protocol (IP) addresses. TLG Gutters may from time to time use such information to identify its visitors. TLG Gutters may also collect statistics about the behaviour of visitors to its website along with transaction information collected in the process of performing its business.
Any information TLG Gutters holds about you and your business encompasses all the details we hold about you and any sales transactions, including any third-party information, we have obtained about you from public sources and our own suppliers, such as credit referencing agencies.
TLG Gutters will only collect the information needed so that it can provide you with its services. TLG Gutters does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that TLG Gutters has purchased from a third-party list broker, on behalf of a client.
TLG Gutters will not pass on your personal data to third parties unless: it is a requirement of the service or product you have with us, where this will be detailed within the contract, if it is a prerequisite to the service or product you intend to have with us, you will be notified beforehand, we wish to undertake marketing to you under our legitimate interests, or it is a legal requirement to do so.
TLG Gutters may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance, improved ad relevance and any other analytical process to give TLG Gutters a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such TLG Gutters will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between TLG Gutters and the third party, and TLG Gutters will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as TLG Gutters itself employs. Failure on the part of the third party to meet its contractual obligations will result in TLG Gutters recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data. Any third party cookies used on TLG Gutters will adhere to the same standards as first party cookies and not collect any personally identifiable information.
To meet TLG Gutters‘s contractual obligations to clients and to conform to relevant legal obligations they have.
Legitimate interests pursued by TLG Gutters and/or its clients
To promote the services offered by TLG Gutters and/or to market the services and/or products offered by TLG Gutters‘s existing clients.
Through agreeing to this privacy notice you are consenting to TLG Gutters processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org; by phoning 0800 298 0089; or by writing to us. See last section for full contact details.
TLG Gutters may, on occasion, pass your Personal Information to third parties exclusively to process work on its behalf. TLG Gutters requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. TLG Gutters does not broker or pass on information gained from your engagement without your consent. However, TLG Gutters may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests. TLG Gutters may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions, to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property, or safety of TLG Gutters, its clients and/or the wider community.
TLG Gutters will process personal data during the duration of any contract and will continue to store only the personal data needed for seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.
Data is held on multiple servers within the United Kingdom. TLG Gutters does not store personal data outside the EEA.
Although TLG Gutters does not store personal data outside of the EEA, in certain circumstances we may need to transfer personal data outside of the EEA in order to provide our services (e.g. when processing transactions for international numbers). In such cases, TLG Gutters is committed to ensuring that third party data processors, who may themselves store personal data outside of the EEA, adhere to the highest possible level of data privacy, and, wherever practically possible, will endeavour to impose legally binding obligations on said third parties. This may include, but is not limited to, relying on EU adequacy decisions and/or PCI compliance regulations, and/or enforcing standard contractual provisions.
At any point whilst TLG Gutters is in possession of or processing your personal data, all data subjects have the following rights:
To access details of what personal data is held, identification will be required. TLG Gutters will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence; passport; birth certificate; and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If TLG Gutters is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to email@example.com or by phoning 0800 298 0089 or by writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by TLG Gutters or its partners, you have the right to complain to TLG Gutters directors. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
TLG Gutters, attention of the Operations Director
20 Crawley Road, Alvaston, Derby DE24 9FZ
Telephone 0800 298 0089 or email firstname.lastname@example.org